Terms & Conditions
Welcome to Vantrah. By using our website and purchasing our products, you agree to the terms below. We’ve written them in simple language so you clearly understand how things work.
If you have any questions, we’re always here to help.
Using Our Website
When you browse or shop on our website, you agree to use it responsibly. Please do not misuse the website, attempt to harm it, or use it for any unlawful activity.
All content on this website — including images, text, logos, and designs — belongs to Vantrah and may not be copied or used without permission.
Product Information
We work hard to ensure that all product descriptions, ingredient details, and pricing are accurate. However, minor updates or changes may happen without prior notice.
Our products are made for skincare purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have sensitive skin or a medical concern, we recommend consulting a healthcare professional before use.
Orders & Payments
Once you place an order, you will receive a confirmation. We reserve the right to cancel or refuse an order if:
- Payment is not authorized
- A product is out of stock
- Incorrect pricing is displayed due to technical errors
If this happens, we will inform you and process any eligible refund promptly.
Shipping & Delivery
We aim to process and ship orders as quickly as possible. Delivery timelines may vary depending on your location.
While we do our best to ensure timely delivery, delays caused by courier partners or unforeseen circumstances are beyond our control.
Returns & Refunds
If you receive a damaged or incorrect product, please contact us within the specified return period.
For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless they arrive damaged.
Refunds, if approved, will be processed according to our refund policy timeline.
Limitation of Liability
Vantrah is not responsible for any allergic reactions or skin sensitivities. We recommend performing a patch test before using any new product.
By purchasing from us, you agree that product use is at your own discretion and responsibility.
Privacy
Your privacy matters to us. Any personal information you share with Vantrah is handled securely and in accordance with our Privacy Policy.
We do not sell or misuse your data.
Updates to These Terms
We may update these Terms & Conditions from time to time. Any changes will be reflected on this page.
By continuing to use our website, you accept the updated terms.
Need Help?
If you have any questions about these Terms & Conditions, feel free to contact our support team. We’re always happy to assist.