At Vantrah, we are committed to delivering premium quality skincare and personal care products. Due to the nature of our products, we maintain a strict return policy to ensure the safety and hygiene of all our customers.
Returns
We only accept returns or replacement requests under the following circumstances:
- You received a damaged product.
- You received a defective product.
- You received the wrong product or an incorrect item.
Returns are not accepted for reasons such as change of mind, personal preference, allergic reactions, or products that have been opened, used, or partially consumed.
Return Eligibility
To be eligible for a return or replacement:
- You must notify us within 48 hours of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- You must provide your order number or proof of purchase.
- Clear photos or a short video showing the damaged, defective, or incorrect product and its packaging must be submitted for verification.
Requests received after 48 hours of delivery may not be eligible for replacement or refund.
Refunds
Once your claim is received and verified, we will notify you of the approval or rejection of your refund request.
If approved:
- A full refund will be processed to your original payment method, or
- A replacement product will be shipped at no additional cost, depending on product availability and your preference.
Refund processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products.
- Products damaged due to misuse, improper storage, or negligence.
- Products purchased during promotional or clearance sales, unless they are damaged or incorrect.
- Gift cards or promotional vouchers, if applicable.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we will replace it with the same item, subject to availability. If the product is unavailable, you may choose between a refund or an alternative product of equal value.
Shipping for Approved Returns
If your return request is approved, our support team will provide return instructions. Where applicable, Vantrah will bear the return shipping cost for verified damaged, defective, or incorrect products.
Please do not return any product without receiving confirmation from our customer support team.
Contact Us
For any questions regarding refunds, returns, or replacements, please contact our customer support team with your order details and supporting images.
Email: support@vantrah.com
We aim to resolve all genuine return requests as quickly as possible and appreciate your trust in Vantrah.